Refund Policy

We want you to be confident in your purchase. This policy explains when refunds apply.

1. Eligibility window

Requests submitted within 24 hours of purchase, where the assigned proxies have not yet been used for outbound traffic, are eligible for a full refund.

2. Non-refundable circumstances

Plans past the eligibility window, bandwidth already consumed on metered plans, and accounts suspended for Acceptable Use Policy violations are not eligible for a refund.

3. How to request a refund

Open a support ticket from your dashboard with your order number. Approved refunds are returned to your original payment method within 5–10 business days.